Financial Exploitation Training BankSafe
BankSafe Training and FAQs
Empower Staff and Fight Financial Exploitation
AARP’s BankSafe training combines industry knowledge and experience with a state-of-the-art, online learning experience. AARP worked with more than 2,000 financial industry professionals to develop the training platform’s content and interactive scenarios. The platform is one of few designed specifically for frontline staff, supervisors, financial advisors and compliance officers. Users learn how to identify potential financial exploitation and take the right actions to stop it. In fact, researchers from Virginia Tech Center for Gerontology found that employees trained with AARP BankSafe were able to save an average of 16 times more money per employee from financial exploitation than employees trained with other methods. To learn more, please read the or . Features of the BankSafe training
Self-paced activities fit into the busy schedules of staff Videos and activities build empathy and understanding of how to interact with older consumers Interactive scenarios, games and quizzes enable staff to put their knowledge and skills to the test AARP’s research connects the fight against exploitation to the impact on the financial industry Five modules contain short, bite-sized exercises that teach staff how to spot suspected exploitation and steps to take to stop the money before it leaves the account State-specific reporting requirements and resources, as well as tip sheets, are at staff’s fingertips Managers and supervisors can monitor staff’s progress Trained staff receive a certificate showcasing their new skills
All banks, credit unions and investment firms within the United States can have their staff trained through the BankSafe platform at no cost.
About the AARP BankSafe Trained Seal
As part of the BankSafe program, banks, credit unions and investment firms can apply to have AARP verify that at least 80% of their frontline staff successfully passed the BankSafe training and confirm that they have a financial-exploitation escalation reporting policy. Qualifying banks, credit unions, and investment firms in good standing can apply to receive a seal from AARP, good for one year, recognizing their commitment to fighting exploitation. Inaugural BankSafe Challenge sets 2022 record. In recognition of World Elder Abuse Day (June 15), AARP’s BankSafe Initiative hosted its first-ever BankSafe Challenge during the month of June. The challenge called upon financial organizations to take urgent action in financial exploitation prevention by training at least 80% of their frontline staff using BankSafe’s award-winning platform. The result? A record-setting month! Compared to 2021, 38% more individuals were trained this June than last June. Compared to May 2022, well over double the number of individuals completed the training in June 2022, demonstrating a resounding commitment to act as the critical last line of defense in safeguarding the assets of older adults using BankSafe’s research-backed training, resources and intervention strategies. Program Benefits for Financial Organizations
Display the BankSafe Trained Seal on a highly-visible page of their website e g homepage news honors
Use the BankSafe Trained Seal in social media communications
Be recognized in an AARP news release
Have their organization s name showcased on AARP s website
Please see our for more information.
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Learn More
The BankSafe training platform combines world-class content from AARP with a state-of-the-art online experience. Designed specifically for the frontline staff, call center representatives, financial advisors, supervisors and risk management officers who are at the forefront of the fight against financial exploitation, BankSafe provides the best, most current and engaging training available to protect older consumers and empower the financial industry — namely your frontline staff. If your question is not answered on this page and you need further assistance, please call the BankSafe Support Center at (800) 216-4910.
AARP developed the BankSafe training with input from over 2,000 bank, credit union, regulatory, legal, government, non-profit and law enforcement professionals. We’ve focused the training on empowering frontline staff with the skills and confidence to take action to prevent money from ever leaving the account. The result is a highly engaging online learning experience with interactive games, videos, real-life scenarios and state-specific resources. The BankSafe training: Builds understanding, empathy and motivation in the learner Goes beyond mere education with a series of exercises enabling staff to build their knowledge and skills through interactive scenarios, games and quizzes Includes content unique to the requirements, laws and resources in every state Connects the fight against financial exploitation to the impact to the financial industry Complements and expands on other trainings the employee may have taken Fits into the busy schedules of staff by enabling them to complete the one-hour training at their own pace
The BankSafe platform includes five modules, each with short, bite-sized education and training exercises, that employees can complete at their own pace or in one sitting. The five modules comprising the roughly one-hour training are organized to help employees: Learn about financial exploitation and its impact on both older Americans and your financial institution. Identify red flags for financial exploitation. Develop skills to ask the right questions and take the right actions when they suspect financial exploitation. Understand state-specific reporting requirements and available community resources. Practice and put newfound skills to the test. You can get a glimpse of the modules and activities in action in the video below.
Yes. The BankSafe training platform includes administrative reporting tools that will allow you, and those you provide with administrator credentials, to see employee progress and performance. The reporting tools include printable, customized reports that you can use for internal purposes or for use in coordination with regulators. Registration options also allow for institutions to set up access to branch-specific reports.
AARP will present a personalized certificate to all employees that complete the BankSafe training course so that their peers and clients understand their commitment to stopping the exploitation of older adults.
All financial industry organizations participating in the BankSafe training are eligible to be considered to receive an “AARP BankSafe Trained” recognition seal. To qualify, institutions in good standing must have at least 80% of their frontline employees pass the BankSafe training and confirm that they have a policy in place to report financial exploitation. Institutions who apply for and meet the requirements will be listed on AARP’s website and can request recognition materials for use by their organization.
All banks and credit unions and investment firms within the United States can have their staff trained through the BankSafe training platform at no cost.
Yes, there are three versions of the training available: one for banks, one for credit unions and one for investment firms. The core curriculum, features and look and feel are consistent between each. The examples provided, interactive scenarios, terminology and industry expert interviews are all specific to each type of institution.
The BankSafe training platform is a custom-developed learning management system that you and your staff can access through any up-to-date web browser. You can .
Most financial organizations find that simply linking their staff to our platform meets their needs. We are currently exploring options for certain customized access methods. If you find the platform won’t meet your needs, please contact the BankSafe Support Center at (800) 216-4910.
Yes. The below video previews many features of the AARP BankSafe training, which is free. When you register your organization, you’ll be able to preview the entire training before you sign-up your employees. Please note that when provided the option between ‘Detailed Account’ and ‘Basic Account’, we recommend choosing ‘Detailed Account’. Cancel You are leaving AARP.org and going to the website of our trusted provider. The provider’s terms, conditions and policies apply. Please return to AARP.org to learn more about other benefits. Your email address is now confirmed. You'll start receiving the latest news, benefits, events, and programs related to AARP's mission to empower people to choose how they live as they age. You can also by updating your account at anytime. You will be asked to register or log in. Cancel Offer Details Disclosures
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